Erica Peachey (Pet-Behaviour) Privacy Policy

This privacy policy applies between you, the visitor to this website and/or user of our services and Erica Peachey, the owner and provider of this website who also acts as a Data Controller under the General Data Protection Regulation (‘GDPR’) and the Data Protection Act 1998.

Erica Peachey & her Associates take the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

We only ask you for information which we genuinely need in order to provide you with a better service, for example your name and e-mail address if you want to enquire about our services; and
Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.

This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this privacy policy carefully. Any questions or queries you may have can be sent directly to us at:

Ericapeachey@hotmail.com; or

Erica Peachey
The Office, 37 Lang Lane
West Kirby, Wirral, Merseyside,
CH48 5HQ, United Kingdon
Telephone: 0151 625 2568
Fax: 0151 625 2568

Important Information Regarding Our Website and Services

This privacy policy applies only to the website of Erica Peachey (pet-behaviour.co.uk) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.

Cookies. In order for our website to function properly and to provide you with a pleasant user experience, it is necessary for us to use Cookies – small text files that are placed on your computer by the website. Visitors to our website who do not wish to have cookies placed on their computers should set their browser preferences to refuse cookies before accessing our website; although the website may then not work properly. For more information on the Cookies we use, please visit our Cookies Page.

Information Collection on Our Website:

Google Analytics. We may use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their privacy policy on their website.
Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.

Data Requested From You

In line with our principles, in addition to electronic data automatically collected when you use our website, in order to provide you with a service or to respond to any questions or queries you may have, we may request and collect the following data from you:

Name;
Contact Information such as email addresses and telephone numbers; and
Financial information such as credit/debit card numbers;

Our Use of Your Data

Where you have requested we provide you with a service, we will keep your data for the purposes of providing that service or for other closely related purposes. For example, where you purchase a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service to you. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this privacy policy.

Other than data we are legally obliged to keep for longer periods, we will retain any data you submit to us for a period of 1 year. This includes e-mail correspondence. If you purchase any of our products or services we will retain your data for a period of one year. We take the security of your data very seriously. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the Data Protection Act 1998, the GDPR and any other applicable legislation.

Third Party Access to Your Data

We strive to keep third party access to your data to a minimum. However, data provided by you to us may in some circumstances need to be passed to third parties which we use for the running of our business, for example to our bank or to the hosting provider of our website. Information passed to third parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties for us will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998 and the GDPR.

Your Access to Your Data which is Held by Us

Under the GDPR and also the Data Protection Act 1998 which is currently in force, you have the right to ask for ‘subject access request’ being a copy of your personal data held by us. Where we do hold such data on you we will provide you with a copy of the data we hold on you. This will be in a commonly used machine readable file where you request us to e-mail the information to you. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge for this service.

Where data we hold on you is incorrect we will rectify the data. We will also stop processing data on your request and you may also request that we delete the data held on you.

Transfers outside the European Economic Area (‘EEA’)

Some of our third party service providers may be located out-with the EEA. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this privacy policy.

Changes to Our Privacy Policy

Although any changes are likely to be minor, we reserve the right to change and update this privacy policy as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this privacy policy. As and when any changes occur, they will be set out on a change log. There are currently no changes.

Governing Law and Jurisdiction

This privacy policy governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

Erica Peachey Privacy Policy v 1.1 December 2017